Evaluation of the experience led commissioning in end of life care project

Cheshire, Anna and Ridge, Damien T. (2012) Evaluation of the experience led commissioning in end of life care project. Project Report. University of Westminster.

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Abstract

A pilot Experience Led Commissioning (ELC) for an end of life care project was evaluated independently by the University of Westminster. Overall, the evaluation uncovered favourable reports on the delivery of ELC. A wide range of stakeholders said that events were well organised and facilitated, and engaged people from a wide variety of backgrounds with interests in end of life care. Far from being ineffective, the synergy of trigger films and expertly facilitated activities was moving for participants, and created momentum for action. At ELC events there was energy and enthusiasm generated for improving end of life care services, and a number of stakeholders had committed to working with the Healthworks Clinical Commissioning Group (CCG) to support implementation. The ELC commissioning process was considered different from the usual way of commissioning because it was seen as more ‘human’ and ‘real’, and involved meaningful user engagement, and a contribution from a wide range of users. At the same time, the evaluation highlighted some specific issues with the process that could be addressed to further improve delivery of future ELC projects. The range of stakeholders involved and their commitment to ELC were considered facilitators to improving end of life services. Nevertheless, there were some concerns that the complexity of the commissioning process, cost, and changing mindsets were potential barriers to implementation phases. At the time of writing of the evaluation report, a new end of life commissioning strategy for Healthworks CCG had been developed, and planning of its implementation had begun. It is intended that lay members of the co-design team, frontline health professional and local providers will be integral to implementation.

Item Type: Monograph (Project Report)
Subjects: University of Westminster > Science and Technology > Life Sciences, School of (No longer in use)
Depositing User: Miss Nina Watts
Date Deposited: 30 Jan 2012 15:00
Last Modified: 06 Jun 2013 09:13
URI: http://westminsterresearch.wmin.ac.uk/id/eprint/10257

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