Cook, Andrew J. and Tanner, Graham and Lawes, Adrian (2012) The hidden cost of airline unpunctuality. Journal of Transport Economics and Policy, 46 (2). pp. 157-173. ISSN 0022-5258
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Official URL: http://www.ingentaconnect.com/content/lse/jtep/201...
The 'soft' cost of delay — for example, loss of market share due to unpunctuality — is a dominant component in the economics of airline delay. Nevertheless, it remains poorly understood, with almost no quantitative costs published. Drawing on primary survey data and the literature, including Kano satisfaction factors, passenger airline-switching propensity is modelled. Using our peer-reviewed estimate of the average soft cost, we newly estimate its distribution as a function of delay duration. Policy implications emerging from the economics of punctuality target-setting and disruption management techniques are discussed. A shift in strategy from managing delay minutes to delay costs is proposed.
|Research Community:||University of Westminster > Architecture and the Built Environment, School of|
|Deposited On:||12 Jun 2012 16:11|
|Last Modified:||12 Jun 2012 16:11|
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