Cook, Andrew J., Tanner, Graham and Lawes, Adrian (2012) The hidden cost of airline unpunctuality. Journal of Transport Economics and Policy, 46 (2). pp. 157-173. ISSN 0022-5258Full text not available from this repository.
The 'soft' cost of delay — for example, loss of market share due to unpunctuality — is a dominant component in the economics of airline delay. Nevertheless, it remains poorly understood, with almost no quantitative costs published. Drawing on primary survey data and the literature, including Kano satisfaction factors, passenger airline-switching propensity is modelled. Using our peer-reviewed estimate of the average soft cost, we newly estimate its distribution as a function of delay duration. Policy implications emerging from the economics of punctuality target-setting and disruption management techniques are discussed. A shift in strategy from managing delay minutes to delay costs is proposed.
|Subjects:||University of Westminster > Architecture and the Built Environment > Architecture and the Built Environment, School of (No longer in use)|
|Depositing User:||Rachel Wheelhouse|
|Date Deposited:||12 Jun 2012 15:11|
|Last Modified:||12 Jun 2012 15:11|
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