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Hierarchical structures: conducive or barrier to knowledge management?

Mohamed, Souad and Coakes, Elayne and Leslie, Andrew (2010) Hierarchical structures: conducive or barrier to knowledge management? In: Americas Conference on Information Systems 2010, 12th-15th August 2010, Lima, Peru.

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Official URL: http://aisel.aisnet.org/amcis2010/69/


This study examines managers‟ perceptions of Knowledge Management (KM) prior to implementation of KM-systems in a global insurance company and investigates whether Hierarchical structures are conducive to KM. Mixed methods are used, combining large scale surveying and case study using content analysis to organize the data into themes that provide the basis for arguments. Evidence suggests that managers strongly align their perception of KM with communication. Despite a multi-layered, hierarchical structure and strong middle management presence, organizational structure was not viewed as an issue. These factors are usually barriers to communication and organizational flexibility, yet managers believe that they may not inhibit KM becoming fully embedded. This evidence is contradicted by the results of a global KM study where silos, stovepipe and hierarchical structures were commonly cited as barriers. This contributes to the understanding of managerial mis-conceptions of knowledge as opposed to communication, and how organizations effectively share knowledge.

Item Type:Conference or Workshop Item (Paper)
Research Community:University of Westminster > Westminster Business School
ID Code:10720
Deposited On:12 Jul 2012 14:17
Last Modified:12 Jul 2012 14:17

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