Developing change management skills: a resource for health care professionals and managers

Iles, Valerie and Cranfield, Steven (2004) Developing change management skills: a resource for health care professionals and managers. Project Report. NCCSDO, London.


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Developing Change Management Skills is the first of the NHS Service Delivery and Organisation (SDO) Programmes resources aimed primarily at development. Five realistically complex case studies, made up of factual incidents woven into a fictional whole, provide the settings that allow readers to reason on behalf of characters within them. In the process they learn about: 1) The strengths and limitations of different change management approaches in different situations 2) How to group the approaches together to increase their usefulness 3) The importance of applying them rigorously, perceptively and creatively 4) How different results arise when they are used by people with different world views. The cases reflect the range of organisations within the NHS, being set in primary care, mental health and acute services trusts, as well as a strategic health authority. Key players within them include an individual team member, a service leader, and executive and non-executive board members. Readers are encouraged to take opportunities to apply the tools before comparing their thinking with that of the authors. In doing so they will develop skills they can apply within their own settings. It will be of interest to anyone in the NHS trying to initiate change, whether they hold formal leadership positions or not. It will also be of interest to developers and trainers.

Item Type: Monograph (Project Report)
Additional Information: The project was originally commissioned as "Putting theory into practice: a change management skills development resource for health care managers and professionals" and the title change was approved as a result of the editorial review process. The project was commissioned by the NIHR Service Delivery and Organisation (NIHR SDO) programme under the management of the National Coordinating Centre for the Service Delivery and Organisation (NCCSDO) which was based at the London School of Hygiene and Tropical Medicine. The project was managed by NCCSDO and the final report resulting from this project was reviewed and published by NCCSDO.
Uncontrolled Keywords: change management, strategic health authority, change management skills, Mental Health Trusts, PCTs, Acute Trusts, leadership
Subjects: University of Westminster > Westminster Business School
University of Westminster > Westminster Exchange
Depositing User: Dr Steven Cranfield
Date Deposited: 18 Oct 2012 09:18
Last Modified: 18 Oct 2012 09:47

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