A model of service design elements to understand innovative service processes 

Lassila, S., Rieple, A. and Ennis, C. 2017. A model of service design elements to understand innovative service processes . The Design Management Academy: Research Perspectives on Creative Intersections. Hong Kong 07 - 09 Jun 2017 Design Management Academy.

TitleA model of service design elements to understand innovative service processes 
AuthorsLassila, S., Rieple, A. and Ennis, C.
TypeConference paper
Abstract

This paper aims to provide an understanding of innovative service design processes by comparing service design logic with the entrepreneurial logics of causation, effectuation and bricolage (CEB). The paper draws upon empirical data to show how both service design logic and entrepreneurship logics may help us to create more innovative service design outcomes. In this process, we hope to understand how the creation of value enters into the service innovation process through co-creation between customers, organisations, ecosystem members and society. Data used within this paper includes deep qualitative interviews with key stakeholders, written documents and participative observation. From our analysis, we develop a model of service innovation design that shows how design logics and entrepreneurial logics influence the development of new and innovative services.

Keywordsservice design; service innovation; effectuation; bricolage
Year2017
ConferenceThe Design Management Academy: Research Perspectives on Creative Intersections
PublisherDesign Management Academy
Accepted author manuscript
Publication dates
Published09 Jun 2017
Journal citation4, pp. 1343-1360
ISSN2514-8419
Book titleConference Proceedings of the Design Management Academy (Vol. 4)
ISBN9781912294145
Web address (URL) of conference proceedingshttp://designmanagementacademy.com/dma2017/
Web address (URL)http://designmanagementacademy.com/dma2017/wp-content/uploads/2016/06/DMA2017_volume4.pdf
LicenseCC BY-NC 4.0

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Rieple, A. and Helm, C. 2010. Outsourcing Strategies of Full-Service Airlines: An Application of Two Theoretical Perspectives. in: Walsh, C.R. (ed.) The Airline Industry: Strategies, Operations and Safety Nova Science Publishers. pp. 99-117

Institutionalizing idealism: the adoption of CSR practices
Haberberg, A., Gander, J., Rieple, A., Helm, C. and Martin-Castilla, J.I. 2010. Institutionalizing idealism: the adoption of CSR practices. Journal of Global Responsibility. 1 (2), pp. 366-381. https://doi.org/10.1108/20412561011079443

Product development within a clustered environment: the case of apparel design firms
Rieple, A. and Gander, J. 2009. Product development within a clustered environment: the case of apparel design firms. Creative Industries Journal. 2 (3), pp. 273-289. https://doi.org/10.1386/cij.2.3.273_1

Outsourcing for competitive advantage: an examination of seven legacy airlines
Rieple, A. and Helm, C. 2008. Outsourcing for competitive advantage: an examination of seven legacy airlines. Journal of Air Transport Management. 14 (5), pp. 280-285. https://doi.org/10.1016/j.jairtraman.2008.06.002

Strategic management: theory and application
Haberberg, A. and Rieple, A. 2008. Strategic management: theory and application. Oxford Oxford University Press.

A paradox of alliance management: resource contamination in the recorded music industry
Gander, J., Haberberg, A. and Rieple, A. 2007. A paradox of alliance management: resource contamination in the recorded music industry. Journal of Organizational Behavior. 28 (5), pp. 607-624. https://doi.org/10.1002/job.463

How relevant is transaction cost economics to inter-firm relationships in the music industry?
Rieple, A. and Gander, J. 2007. How relevant is transaction cost economics to inter-firm relationships in the music industry? in: Towse, R. (ed.) Recent developments in cultural economics Cheltenham Edward Elgar.

The value of clusters in the new product development process within three creative industry sectors: music, film and fashion
Rieple, A. and Gander, J. 2006. The value of clusters in the new product development process within three creative industry sectors: music, film and fashion. Strategic Management Society 26th Annual International Conference: Strategy and Governance in a World of Institutional Change. Vienna, Austria 29 Oct - 01 Nov 2006

Hybrid organizations as a strategy for supporting new product development
Rieple, A., Haberberg, A. and Gander, J. 2005. Hybrid organizations as a strategy for supporting new product development. Design Management Review. 16 (1), pp. 48-56.

Understanding realised strategy: offerings, institutions, displays, resource allocation and transitions
Rieple, A., Gander, J. and Haberberg, A. 2004. Understanding realised strategy: offerings, institutions, displays, resource allocation and transitions. BAM 2004: Management Futures. St Andrews, UK 30 Aug - 01 Sep

Understanding why your new design ideas get blocked
Rieple, A. 2004. Understanding why your new design ideas get blocked. Design Management Journal. 15 (1).

Exploring the management of resources: how cellular biology helps redescribe alliance management within the music industry
Gander, J., Rieple, A. and Haberberg, A. 2004. Exploring the management of resources: how cellular biology helps redescribe alliance management within the music industry. Association of Cultural Economics International: 13th International Conference on Cultural Economics. Chicago, USA 02-05 Jun 2004

How relevant is transaction cost economics to inter-firm relationships in the music industry?
Gander, J. and Rieple, A. 2004. How relevant is transaction cost economics to inter-firm relationships in the music industry? Journal of Cultural Economics. 28 (1), pp. 57-79. https://doi.org/10.1023/B:JCEC.0000009958.80454.f6

Avoid strangling new ideas
Rieple, A. 2003. Avoid strangling new ideas. Design Matters.

Inter-organisational relationships in the worldwide popular recorded music industry
Gander, J. and Rieple, A. 2002. Inter-organisational relationships in the worldwide popular recorded music industry. Creativity and Innovation Management. 11 (4), pp. 248-254. https://doi.org/10.1111/1467-8691.00256

Factors contributing to the effectiveness of hybrid organisational forms: the case of new product development
Rieple, A., Gander, J. and Haberberg, A. 2002. Factors contributing to the effectiveness of hybrid organisational forms: the case of new product development. British Academy of Management Conference 2002 (BAM2002). London, UK 09 - 11 Sep 2002

A taxonomy of factors contributing to the effectiveness of hybrid organisational forms: the case of design's role in product innovation
Gander, J. and Rieple, A. 2002. A taxonomy of factors contributing to the effectiveness of hybrid organisational forms: the case of design's role in product innovation. 11th International Forum on Design Management Research and Education: Strategies, Resources & Tools for Design Management Leadership. Boston, USA 10-12 Jun 2002

Inter-organisational relationships in the worldwide popular recorded music industry
Rieple, A. and Gander, J. 2001. Inter-organisational relationships in the worldwide popular recorded music industry. Critical Management Studies Conference. Manchester, UK 11-13 Jul 2001

The strategic management of organisations
Haberberg, A. and Rieple, A. 2001. The strategic management of organisations. Harlow, UK FT Prentice Hall.

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