WestminsterResearch

Safety net? Trust and e-government

Hahamis, Panos and Healy, Mike and Iles, Jennifer (2005) Safety net? Trust and e-government. In: Proceedings of the International Conference on e-Government (ICEG 2005), 27-28 October 2005, Ottawa, Canada. Academic Conferences International, pp. 119-130. ISBN 1905305109

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Abstract

Although the use of e-government by citizens is uneven, states are pressing ahead with e-government programmes despite the concerns of online users about areas such as privacy, the security of online transactions and fraud. Issues of trust and e-government are explored by looking at the Greek experience. Evidence is presented of a mismatch between the perceived importance of the trustworthiness of e-government websites and the actual priorities set by the authorities. Recommendations are made for the enhancement of public trust and confidence in government, and a model is proposed for determining the trustworthiness of e-government sites.

Item Type:Book Section
Uncontrolled Keywords:e-Government, online trust, security, data protection, ICT, Greece
Research Community:University of Westminster > Westminster Business School
ID Code:2760
Deposited On:05 Dec 2006
Last Modified:17 Oct 2011 16:58

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