Safety net? Trust and e-government

Hahamis, Panos, Healy, Mike and Iles, Jennifer (2005) Safety net? Trust and e-government. In: Proceedings of the International Conference on e-Government (ICEG 2005), 27-28 October 2005, Ottawa, Canada. Academic Conferences International, pp. 119-130. ISBN 1905305109


Download (475kB)


Although the use of e-government by citizens is uneven, states are pressing ahead with e-government programmes despite the concerns of online users about areas such as privacy, the security of online transactions and fraud. Issues of trust and e-government are explored by looking at the Greek experience. Evidence is presented of a mismatch between the perceived importance of the trustworthiness of e-government websites and the actual priorities set by the authorities. Recommendations are made for the enhancement of public trust and confidence in government, and a model is proposed for determining the trustworthiness of e-government sites.

Item Type: Book Section
Uncontrolled Keywords: e-Government, online trust, security, data protection, ICT, Greece
Subjects: University of Westminster > Westminster Business School
Depositing User: Miss Nina Watts
Date Deposited: 05 Dec 2006
Last Modified: 17 Oct 2011 15:58

Actions (login required)

Edit Item (Repository staff only) Edit Item (Repository staff only)