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Using product & process design tools to improve services

Hollins, Bill (2006) Using product & process design tools to improve services. In: Proceedings of the DESIGN 2006: 9th International Design Conference, Zagreb, Croatia, 15-18 May 2006. Faculty of Mechnical Engineering and Naval Architecture & The Design Society, Croatia. ISBN 9536313804

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Item Type:Book Section
Research Community:University of Westminster > Westminster Business School
ID Code:3758
Deposited On:05 Apr 2007
Last Modified:17 Oct 2011 15:03

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