Using product & process design tools to improve services

Hollins, Bill (2006) Using product & process design tools to improve services. In: Proceedings of the DESIGN 2006: 9th International Design Conference, Zagreb, Croatia, 15-18 May 2006. Faculty of Mechnical Engineering and Naval Architecture & The Design Society, Croatia. ISBN 9536313804

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Item Type: Book Section
Subjects: University of Westminster > Westminster Business School
Depositing User: Miss Nina Watts
Date Deposited: 05 Apr 2007
Last Modified: 17 Oct 2011 14:03
URI: http://westminsterresearch.wmin.ac.uk/id/eprint/3758

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