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Criteria for the evaluation of business process simulation tools

Bosilj-Vuksic, Vesna and Ceric, Vlatko and Hlupic, Vlatka (2007) Criteria for the evaluation of business process simulation tools. Interdisciplinary Journal of Information, Knowledge, and Management, 2 . pp. 73-88. ISSN 1555-1229

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Official URL: http://www.ijikm.org/Volume2/IJIKMv2p073-088Bosilj...

Abstract

This paper focuses on a process of simulation software packages selection in the context of business process change projects. The paper presents discrete event simulation, its relation to business process modelling and examples of its practical applications in business process change projects. Features of business process simulation tools are examined, the most important simulation features are identified and the criteria for their evaluation are defined. The guidelines that could help managers in the selection of business process simulation tools are proposed. The discussion addresses the limitations of the proposed guidelines. Finally, based on the conducted research and the evaluation criteria defined within the guidelines, some directions for the further improvement of business process simulation tools are given.

Item Type:Article
Additional Information:Online ISSN 1555-1237
Uncontrolled Keywords:Business process simulation, discrete event simulation, business process change, business process modelling tools, guidelines for the evaluation of business process simulation tools
Research Community:University of Westminster > Westminster Business School
ID Code:4126
Deposited On:05 Jun 2007
Last Modified:11 Aug 2010 15:32

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