The effects of organisational climate on market orientation: evidence from the facilities management industry

Nwankwo, Sonny and Owusu-Frimpong, Nana and Ekwulugo, Frances (2004) The effects of organisational climate on market orientation: evidence from the facilities management industry. Journal of Services Marketing, 18 (2). pp. 122-132. ISSN 0887-6045

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Official URL: http://dx.doi.org/10.1108/08876040410528728

Abstract

Market orientation is widely held as a credo for organisational success. Essentially, this means that organisations that are market oriented tend to perform better than those that are not. As a result of this logic (i.e. market orientation-performance link), scholars from a wide array of disciplines are showing an increasing interest in fleshing out the factors that determine organisational market orientation stances. Based on a sample drawn from the UK's facilities management industry, this paper examines the impact of organisational climate factors on market orientation stances of facilities management firms. The results reveal that organisational climate has a determinant influence on market orientation stances.

Item Type: Article
Uncontrolled Keywords: Facilities, market orientation, organizational performance
Subjects: University of Westminster > Westminster Business School
Depositing User: Miss Nina Watts
Date Deposited: 05 Jun 2007
Last Modified: 18 Oct 2011 09:50
URI: http://westminsterresearch.wmin.ac.uk/id/eprint/4135

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