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Transformation procurement in the Immigration Directorate: applying Sveiby

Coakes, Elayne and Young, Nanette (2007) Transformation procurement in the Immigration Directorate: applying Sveiby. Journal of Knowledge Management Practice, 8 (S1). ISSN 1705-9232

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This paper discusses the case of Procurement Transformation Project of the UK’s Immigration and Nationality Directorate. The paper shows the role of knowledge management in undertaking the project which resulted in introducing a change to the process by which procurement was undertaken in this department. We demonstrate through the case study how knowledge within business processes and the supply chain for procurement can be identified, explicated, and made valuable, through devolving decisions to those at the frontline of the decision-making process. Through utilising local knowledge, and developing competences and learning, with a change in organisational structure and management style, significant savings in procurement were made.

Item Type:Article
Uncontrolled Keywords:Knowledge management, procurement management, supply chain management
Research Community:University of Westminster > Westminster Business School
ID Code:5103
Deposited On:13 Jun 2008 15:19
Last Modified:17 Oct 2011 14:46

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