Using product and design tools to improve services

Hollins, Bill (2005) Using product and design tools to improve services. In: International Conference on Engineering Design: ICED'05, 15 - 18 Aug 2005, Melbourne, Australia. (Submitted)


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Employment in the service sector in industrialised countries now exceeds that in manufacturing. In Europe and USA 80% of people are now employed in services and even in Japan employment in services started to exceed manufacturing this century (Sakao & Shimomura 2004). Therefore, engineering designers must turn to the service sector for new opportunities and by doing so, will find many of their existing skills can be adapted to this wider market. This paper looks at some of their skills that can be so applied.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: Services, product & process design and manufacture tools, design management, blueprinting
Subjects: University of Westminster > Westminster Business School
Depositing User: Miss Nina Watts
Date Deposited: 08 Sep 2008 10:30
Last Modified: 17 Oct 2011 14:05

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