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Bankers. Do they tell it like it is? Internal communication of corporate social responsibility within the retail banking sector: a comparison of UK German, Indian and Chinese experiences

Sethna, Zubin and Schneider, Angela (2008) Bankers. Do they tell it like it is? Internal communication of corporate social responsibility within the retail banking sector: a comparison of UK German, Indian and Chinese experiences. In: Proceedings of the Academy of Marketing Annual Conference 2008. Aberdeen Business School, the Robert Gordon University, Aberdeen. 7 - 10 July 2008. Academy of Marketing. ISBN 9781901085945

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Abstract

To identify what makes Internal Communication of Corporate Social Responsibility (ICCSR) successful within the Retail Banking Sector (RBS) in Germany and in the UK. Based on available secondary data and attendance at a number of conferences/seminars, the theoretical background of ICCSR was mapped. Its application in the banking industry was explored by means of four case studies from within the UK and Germany. A content analysis was conducted with the aid of a descriptive framework.

Item Type:Book Section
Uncontrolled Keywords:Corporate social responsibility, internal communication, retail banking industry, country comparison UK vs. Germany
Research Community:University of Westminster > Westminster Business School
ID Code:6281
Deposited On:07 Apr 2009 11:47
Last Modified:07 Apr 2009 11:47

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