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Managing the Acceptance of Change in ATM

Cook, Andrew J. and Tanner, Graham (2008) Managing the Acceptance of Change in ATM. Air Traffic Control Quarterly, 16 (3). pp. 235-254. ISSN 1064-3818

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Abstract

Much attention is directed at planning the physical processes of change in air traffic management (ATM) and ATC, notably restructuring and automation. Much less is dedicated to the critical understanding of how the industry will manage pilot and controller motivation, and acceptance of such change. The technology supporting next generation systems cannot be implemented in a vacuum. Also, the further ahead we look, the greater the likely effect of societal factors on such changes, including their environmental impact. This paper explores the relationships between perceived societal and system benefits, i.e. the acceptance of change in a psychosocial and conative context. For the first time in this field the Seven Stages of Change model is used, based on the constructs of the Theory of Planned Behaviour. The paper builds on this to show how intercorrelations of benefit perceptions, known in psychology as the 'halo' effect, may allow implementers to more effectively manage the communication, promotion and behavioural motivation of such change in ATM and ATC.

Item Type:Article
Uncontrolled Keywords:Seven stages of change model, 'halo' effect, conative, Theory of planned behaviour, psychosocial, psychometric, continuous descent approach, principal components analysis
Research Community:University of Westminster > Architecture and the Built Environment, School of
ID Code:6330
Deposited On:09 Apr 2009 12:01
Last Modified:19 Oct 2009 09:55

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