Lest we forget the customer experience: the dark side of S-D logic within the consumer services context

Hilton, Toni (2008) Lest we forget the customer experience: the dark side of S-D logic within the consumer services context. In: Shifting focus from the Mainstream to Offbeat: the proceedings of the Annual ANZMAC Conference, 01 - 03 Dec 2008, University of Sydney, Sydney.

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Item Type: Conference or Workshop Item (Paper)
Subjects: University of Westminster > Westminster Business School
Depositing User: Miss Nina Watts
Date Deposited: 23 Mar 2010 10:23
Last Modified: 23 Mar 2010 10:23
URI: http://westminsterresearch.wmin.ac.uk/id/eprint/7811

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