Juric, Radmila and Ashfaque, Shahzad and Saunders, Bridget (2005) Outsourcing network management. In: 27th International Conference on Information Technology Interfaces, 2005. IEEE Computer Society, pp. 111-120. ISBN 953713802X
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Official URL: http://dx.doi.org/10.1109/ITI.2005.1491107
Abstract
The paper analyses the current situation in outsourcing of IT and network management through the literature review and examples in industry. We have focused on trends, benefits and risks in outsourcing network management and made proposals to address the problems through a carefully managed network outsourcing relationship. The available statistics and the the survey of six UK companies has revealed that the upfront negotiation of service level agreements should be one of the most important aspects of conducting the outsourcing of network management.
| Item Type: | Book Section |
|---|---|
| Research Community: | University of Westminster > Electronics and Computer Science, School of |
| ID Code: | 7900 |
| Deposited On: | 13 May 2010 10:19 |
| Last Modified: | 12 Aug 2010 10:10 |
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