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Outsourcing network management

Juric, Radmila and Ashfaque, Shahzad and Saunders, Bridget (2005) Outsourcing network management. In: 27th International Conference on Information Technology Interfaces, 2005. IEEE Computer Society, pp. 111-120. ISBN 953713802X


Official URL: http://dx.doi.org/10.1109/ITI.2005.1491107


The paper analyses the current situation in outsourcing of IT and network management through the literature review and examples in industry. We have focused on trends, benefits and risks in outsourcing network management and made proposals to address the problems through a carefully managed network outsourcing relationship. The available statistics and the the survey of six UK companies has revealed that the upfront negotiation of service level agreements should be one of the most important aspects of conducting the outsourcing of network management.

Item Type:Book Section
Research Community:University of Westminster > Electronics and Computer Science, School of
ID Code:7900
Deposited On:13 May 2010 10:19
Last Modified:12 Aug 2010 10:10

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