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Mohamed, Souad and Guah, Matthew W. (2010) Key performance indicators for IS/IT indirect human costs in the service sector. International Journal of Value Chain Management, 4 (1-2). pp. 31-48. ISSN 1741-5357

Mohamed, Souad and Guah, Matthew W. (2008) Key performance indicators for IS/IT indirect human costs in the service sector. In: European and Mediterranean conference on information systems, 25th - 26th May 2008, Dubai, United Arab Emirates.

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