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Items where Author is Hilton, Toni

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Number of items: 29.

2013

Hilton, Toni and Hughes, Tim and Little, Ed and Marandi, Ebi (2013) Adopting self-service technology to do more with less. Journal of Services Marketing, 27 (1). pp. 3-12. ISSN 0887-6045

2011

Hughes, Tim and Hilton, Toni and Little, Ed and Marandi, Ebi (2011) Resource integration using self-service technology: the customer perspective. In: Patterson, A. and Oakes, S., (eds.) Proceedings of the Academy of Marketing Conference 2011: Marketing Field Forever. Academy of Marketing, Liverpool. ISBN 9780956112234

Hughes, Tim and Hilton, Toni and Little, Ed and Marandi, Ebi (2011) Helping customers to help themselves. In: 20th Annual Frontiers in Services Conference, 30 Jun - 03 July, Fisher College School of Business, Ohio State University, USA.

Hilton, Toni and Hughes, Tim and Chalcraft, David (2011) Co-creation: resource integration and value realisation. In: Service Integration and Coordination in a Complex World, Proceedings of Otago Forum 3, December 2011, Otago University, Dunedin, New Zealand. (Submitted)

2010

Hilton, Toni and Jones, Warwick (2010) Managing customer perceptions of the business environment for competitive advantage. Journal of Customer Behaviour, 9 (3). pp. 265-281. ISSN 1475-3928

Hughes, T. and Hilton, Toni and Little, E. and Marandi, E. (2010) Co-Production and the role of self-service technology in resource integration. In: Extending service-dominant logic: the proceedings of the UK Forum on Markets and Marketing, 23 - 26 Sep 2010, Cambridge University. (Submitted)

Hughes, Tim and Hilton, Toni and Little, Ed and Marandi, Ebi (2010) Developing a resource integration model for self-service technology. In: Transformational Marketing: the proceedings of the Annual Academy of Marketing conference, 06 - 08 Jul 2010, Coventry University, Coventry. (Submitted)

Hilton, Toni and Hughes, Tim and Little, Ed and Marandi, Ebi (2010) Adopting self service technology to do more with less. In: Ballantine, Paul and Finsterwalder, Jörg, (eds.) Doing more with less: the proceedings of the Annual ANZMAC Conference, 29 November - 1 December 2010, University of Canterbury, Christchurch, New Zealand. Department of Management, College of Business and Economics, University of Canterbury. ISBN 9780473178208

2009

Baron, Steve and Harris, Kim and Hilton, Toni (2009) Services marketing: text and cases. 3rd edition. Palgrave Macmillan, Basingstoke. ISBN 9780230520936

2008

Hilton, Toni (2008) Leveraging operant resources of consumers: improving customer experiences or productivity? The Marketing Review, 8 (4). pp. 359-366. ISSN 1469-347X

Hilton, Toni and Hughes, Tim (2008) Co-production and co-creation using self-service technology: the application of service-dominant logic. In: Otago Forum 2: the service-dominant logic of marketing: from propositions to practice, 08 - 12 Dec 2008, University of Otago, Dunedin, New Zealand. (Unpublished)

Hilton, Toni (2008) Lest we forget the customer experience: the dark side of S-D logic within the consumer services context. In: Shifting focus from the Mainstream to Offbeat: the proceedings of the Annual ANZMAC Conference, 01 - 03 Dec 2008, University of Sydney, Sydney.

2007

Hilton, Toni and French, Mike (2007) The link between perceptions of power and client behaviours. International Journal of the Legal Profession, 14 (1). pp. 97-112. ISSN 0969-5958

Hilton, Toni and Bhat, Ravi and Hyde, Ken and Xu, Yingzi (2007) The future-proofed practitioner: a service-centred marketing curriculum. In: 3R’s Reputation, Responsibility & Relevance: the proceedings of the Annual ANZMAC Conference, 03 - 05 Dec 2007, Otago University, Dunedin.

Hilton, Toni (2007) Private client perceptions of the personal disclosure experience. In: Marketing Excellence: the proceedings of the Annual Academy of Marketing Conference, 03-06 Jul 2007, Kingston University, London.

Hilton, Toni and Hughes, Tim and McDowell, Ray (2007) Does the marketing curriculum reflect the importance of services marketing for practitioners? The Marketing Review, 7 (2). pp. 171-184. ISSN 1469-347X

2006

Hilton, Toni (2006) Comparing commercial and private client dependency upon relationships with lawyers. Services Marketing Quarterly, 27 (4). pp. 1-26. ISSN 1533-2969

Sargeant, Adrian and Hilton, Toni and Wymer, Walter (2006) Bequest motives and barriers to giving: the case of direct mail donors. Nonprofit Management and Leadership, 17 (1). pp. 49-66. ISSN 1048-6682

Sargeant, Adrian and Wymer, Walter and Hilton, Toni (2006) Marketing bequest club membership: an exploratory study of legacy pledgers. Nonprofit and Voluntary Sector Quarterly, 35 (3). pp. 384-404. ISSN 0899-7640

Hilton, Toni (2006) Powerful predators and vulnerable victims: the link betweeen power and relationship maintenance. In: The proceedings of the Annual Academy of Marketing Conference, 03 - 06 Jul 2006, University of Middlesex, London.

2005

Hilton, Toni and Migdal, Stephen (2005) Why clients need, rather than want, lawyers. International Journal of the Legal Profession, 12 (1). pp. 145-163. ISSN 0969-5958

Sargeant, Adrian and Hilton, Toni (2005) The final gift: targeting the potential charity legator. International Journal of Nonprofit and Voluntary Sector Marketing, 10 (1). pp. 3-16. ISSN 1465-4520

Sargeant, Adrian and Hilton, Toni and Wymer, Walter (2005) Marketing bequest club membership: an expolratory study of legacy pledgers. International Journal of Educational Advancement, 5 (3). pp. 207-220. ISSN 1744-6503

Sargeant, Adrian and Hilton, Toni and Wymer, Walter (2005) The final gift: motives and barriers to giving. In: Academy of Marketing Science World Congress, 06 - 09 Jul 2005, Muenster, Germany.

Hilton, Toni and Hughes, Tim and McDowell, Ray (2005) Services marketing curriculum development: mainstream or specialist study? In: The proceedings of the Services Marketing Conference, Nov 2005, University of Liverpool.

2004

Hilton, Toni (2004) Trust a Solicitor? You may not need to! In: Proceedings of the Annual Conference of the Academy of Marketing , 06 - 09 Jul 2004, University of Gloucestershire, Cheltenham.

Sargeant, Adrian and Warwick, M. and Hilton, Toni (2004) Successful bequest fundraising: key lessons from research. In: The proceedings of the AFP Annual Conference, March 2004, Seattle.

2002

Vafeas, Mario and Hilton, Toni (2002) Client defection in the design industry: a study of the causes, process and context of switching agencies. The Design Journal, 5 (1). pp. 14-25. ISSN 1460-6925

Hilton, Toni (2002) Client motivations to maintain relationships with lawyers. In: The Proceedings of the Annual Conference of the Academy of Marketing, 02 - 05 Jul 2002, Nottingham.

This list was generated on Thu Oct 23 09:12:51 2014 BST.