WestminsterResearch

Items where Author is Hughes, Tim

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Number of items: 9.

2013

Hilton, Toni and Hughes, Tim and Little, Ed and Marandi, Ebi (2013) Adopting self-service technology to do more with less. Journal of Services Marketing, 27 (1). pp. 3-12. ISSN 0887-6045

2011

Hughes, Tim and Hilton, Toni and Little, Ed and Marandi, Ebi (2011) Resource integration using self-service technology: the customer perspective. In: Patterson, A. and Oakes, S., (eds.) Proceedings of the Academy of Marketing Conference 2011: Marketing Field Forever. Academy of Marketing, Liverpool. ISBN 9780956112234

Hughes, Tim and Hilton, Toni and Little, Ed and Marandi, Ebi (2011) Helping customers to help themselves. In: 20th Annual Frontiers in Services Conference, 30 Jun - 03 July, Fisher College School of Business, Ohio State University, USA.

Hilton, Toni and Hughes, Tim and Chalcraft, David (2011) Co-creation: resource integration and value realisation. In: Service Integration and Coordination in a Complex World, Proceedings of Otago Forum 3, December 2011, Otago University, Dunedin, New Zealand. (Submitted)

2010

Hughes, Tim and Hilton, Toni and Little, Ed and Marandi, Ebi (2010) Developing a resource integration model for self-service technology. In: Transformational Marketing: the proceedings of the Annual Academy of Marketing conference, 06 - 08 Jul 2010, Coventry University, Coventry. (Submitted)

Hilton, Toni and Hughes, Tim and Little, Ed and Marandi, Ebi (2010) Adopting self service technology to do more with less. In: Ballantine, Paul and Finsterwalder, Jörg, (eds.) Doing more with less: the proceedings of the Annual ANZMAC Conference, 29 November - 1 December 2010, University of Canterbury, Christchurch, New Zealand. Department of Management, College of Business and Economics, University of Canterbury. ISBN 9780473178208

2008

Hilton, Toni and Hughes, Tim (2008) Co-production and co-creation using self-service technology: the application of service-dominant logic. In: Otago Forum 2: the service-dominant logic of marketing: from propositions to practice, 08 - 12 Dec 2008, University of Otago, Dunedin, New Zealand. (Unpublished)

2007

Hilton, Toni and Hughes, Tim and McDowell, Ray (2007) Does the marketing curriculum reflect the importance of services marketing for practitioners? The Marketing Review, 7 (2). pp. 171-184. ISSN 1469-347X

2005

Hilton, Toni and Hughes, Tim and McDowell, Ray (2005) Services marketing curriculum development: mainstream or specialist study? In: The proceedings of the Services Marketing Conference, Nov 2005, University of Liverpool.

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