|Up a level|
Iles, Valerie and Cranfield, Steven (2004) Developing change management skills: a resource for health care professionals and managers. Project Report. NCCSDO, London.
Cameron, Marsaili and Cranfield, Steven and Iles, Valerie and Stone, Jud (2001) Making informed decisions on change: key points for health care managers and professionals. Manual. NCCSDO, London.