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Kargupta, Sid and Black, Sue E. (2009) Service operation impedance and its role in projecting some key features in service contracts. In: ICWE 2009 Doctoral Consortium : proceedings of the Doctoral Consortium of the International Conference on Web Engineering, in conjunction with ICWE'2009, San Sebastian, Spain, June 22, 2009. CEUR workshop proceedings (484). CEUR.
Kargupta, Sid and Black, Sue E. (2009) Visualizing the underlying trends of component latencies affecting service operation performance. In: ACTEA 2009 : 2009 International Conference on Advances in Computational Tools for Engineering Applications, Zouk Mosbeh, Lebanon, 14 - 23 July 2009. IEEE, pp. 565-568. ISBN 9781424438334