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Kargupta, Sid and Black, Sue E. (2009) Service operation impedance and its role in projecting some key features in service contracts. In: ICWE 2009 Doctoral Consortium : proceedings of the Doctoral Consortium of the International Conference on Web Engineering, in conjunction with ICWE'2009, San Sebastian, Spain, June 22, 2009. CEUR workshop proceedings (484). CEUR.