Items where Author is Shinkins, Sadie
Jump to: Hollins, B
Number of items: 2.
Hollins, Bill and Blackman, Carol and Shinkins, Sadie (2003) Design and its management in the service sector: updating the standard. In: 5th European Academy Of Design Conference, 28-30 Apr 2003, Barcelona, Spain. (Submitted)
Hollins, Bill and Shinkins, Sadie (2006) Managing service operations: design and implementation. Sage Publications, London, UK. ISBN 1412929539