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Hollins, Bill and Shinkins, Sadie (2006) Managing service operations: design and implementation. Sage Publications, London, UK. ISBN 1412929539

Hollins, Bill and Blackman, Carol and Shinkins, Sadie (2003) Design and its management in the service sector: updating the standard. In: 5th European Academy Of Design Conference, 28-30 Apr 2003, Barcelona, Spain. (Submitted)

This list was generated on Fri Sep 4 23:25:00 2015 BST.